Frequently Asked Questions
Everything you need to know about shopping at Lone Pine Gear Exchange.
Does Lone Pine Gear Exchange offer international shipping?
Currently, we offer shipping within the United States and Canada. Shipping rates and delivery times vary based on your location and the size of the gear ordered.
What is your return policy for outdoor equipment?
We offer a 30-day return policy on most new items. Please note that for safety reasons, climbing hardware and load-bearing equipment cannot be returned once they have left our facility.
How do you verify the quality of used gear?
Every piece of pre-owned equipment undergoes a rigorous multi-point inspection by our expert technicians to ensure it meets our high standards for performance and safety before being listed.
Can I trade in my old gear for store credit?
Yes! We have a robust trade-in program. You can bring your gently used outdoor gear to our physical location or initiate a mail-in appraisal to receive store credit toward your next adventure.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure financing options like Affirm for larger equipment purchases.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.